Which countries do you export your machinery to?
We export our machinery to a wide range of international markets, including Southeast Asia, the Middle East, Europe, South America, and Africa.
Our experience with different market standards and logistics requirements allows us to adapt solutions based on local regulations and operating conditions.
What types of products do you specialize in?
We specialize in steel processing machinery, including decoilers, leveling machines, loopers, and strapping & packing systems.
In addition to complete machines, we also supply related spare parts and support customized solutions based on specific production requirements.
How long does the import/export process usually take?
The overall timeline depends on the machine type, customization level, and shipping destination.
Manufacturing typically takes 30–60 days, followed by sea transportation based on the selected shipping method and destination port.
A clear schedule is confirmed before production begins.
What are the payment terms for international trade?
Our standard payment term is T/T, usually with a deposit before production and the balance paid before shipment.
Payment terms can be discussed based on order size and cooperation stage to ensure a secure and transparent transaction for both parties.
How can I track my shipment status after ordering?
Once the shipment is arranged, we provide relevant shipping details and documents for tracking.
Our team also keeps clients updated during key stages of production and delivery to ensure clear communication throughout the process.
How do you ensure the quality of your machines before shipment?
Quality control is integrated into our manufacturing process.
From material selection and component assembly to final testing, each machine is inspected according to defined internal standards.
Before shipment, machines undergo test running to ensure stable operation and performance consistency.
What after-sales support do you provide?
We provide complete after-sales support, including operation manuals, installation guidance, and remote technical assistance.
Our technical team responds to support requests in a timely manner to help customers solve operational issues efficiently.